Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Qairoxwear@gmail.com . To initiate a return, please contact us first. Once your return request is approved, we will provide you with the return instructions and the appropriate return address.

If your return request is approved, we will provide you with instructions on how to return your item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Qairoxwear@gmail.com 

Damages and issues 

Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

 

Exceptions / Non-Returnable Items

Items that have been worn, washed, stained, altered, or damaged after delivery cannot be returned or exchanged. Products must be returned in their original condition, with all tags attached and in the original packaging.

For hygiene reasons, underwear and other intimate apparel, including tank tops classified as underwear, cannot be returned or exchanged unless they are defective, damaged, or the wrong item was received.

Sale items can only be returned or exchanged if they are defective, damaged, or if the wrong item was received. Gift cards are non-returnable and non-refundable.

Exchanges

We offer exchanges for size or color, subject to product availability. To request an exchange, please contact us within the eligible return period. The item must be unused, in its original condition, with all tags attached and in its original packaging.

If the requested size or color is unavailable, you may choose a refund (if eligible) or store credit, in accordance with our Return & Refund Policy.

 

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed within 7–10 business days using the original payment method whenever applicable. Please note that processing times may vary depending on your payment provider or bank.

If you have not received your refund after the stated processing period, please contact us at Qairoxwear@gmail.com.